Green Trust Cash is a new tribal lender and it's on a roll. There business model is not new but the company is doing a good job at branding themselves as a reasonable and very easily available lender that can help people who are in financial emergencies.
But not everyone is happy with Green Trust Cash. In fact there are a few customers who are complaining about the service they received from this company. Are you interested in reading what is being said about this lender? To be fair to Green Trust Cash there are not nearly as many complaints to be found online as there are with some truly low quality tribal lenders such as US Fast Cash and Ameriloan, but that notwithstanding there are a good number of complaints that can be easily found.
The first complaint against Green Trust Cash is from a borrower back in March of 2013, where they wrote "upon reviewing my checking account I quickly noticed that green trust had withdrawn some money from my account. When I called Green-trust for answers they stated I had previously authorized the company to take the funds, and upon asking them to provide the proof they decide to call me back instead. They were unable to provide the authorization paperwork that I had supposedly signed and to have given them, instead they state they have the right per the loan documents. What a joke. This company is a rip off with high interest rates.
Alright, so that doesn't sound like very good customer service. While the thinking might be that Green Trust Cash is completely at fault I'm not quite ready to go there. The company obviously leaves a lot to be desired in a lender. In this instance they can't provide a copy of the loan documents yet they still assert the right to charge and withdraw money per some dates that were pre-established? That's not fair. Plus, the general complaint against the high interest rates fits, but it fits nearly all the tribal lenders anyway.
The problem is that this customer doesn't address the first problem, which is that they chose this lender. Plus, when they had the customer sign the loan they technically did provide a copy of the loan terms at that point in time. So while the company is nothing to be happy with or proud of, the fact is that this customer also made some mistakes as well.
I'm searched for another Green Trust complaint and here is one below, where the customer ends up displeased that no one told her about the high interest rates that would be associated with the loan...
I heard my radio talk several times (it was advertising) for this quick cash advance until your next payday so I decided to get a loan after hearing the ads. One week when I was short on cash I applied and was approved. I talked with a customer rep and asked if, to verify, if the payment will just come out the next week paycheck. She never said no it will not be just next week but she kind of went back and forth on the response to my question about the interest payment. I was so confused on the information they gave me, I was reading so that is why I wanted to verify the things they said.
What a rambling mess. So this Green Trust Cash complaint provides insight into two distinct things.
First, that Green Trust Cash is not a very good company, they are not upfront, they provide answers to questions that are puffy and bland, and they charge too much money with their low dollar amount loans, which also happen to be low quality.
Second, the customers of Green Trust Cash are just not that smart or financially savvy. Why would you want to trust what some customer service rep says over the phone rather than read and refer to your loan document? There really isn't any value in something that an employee said to you (as the borrower) the only thing that truly matters is what is written down on the contract that you signed.
The main problem Green Trust Cash has is that they have other competitors, other Native American loan companies, that are willing to issue loans (with easy approvals) for much better and larger loans. It's just not that difficult to say no thanks to Green Trust Cash with all the superior lenders that are available on the market.
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